Privacy Policy
This Privacy Policy explains how Simple Starts Co ("we", "us", "our") collects, uses, stores, and shares personal information when you use the Simple Starts mobile app and related services.
1. Who We Are
Entity: Simple Starts Co
Contact email: hello@simplestartsco.com
Website: www.simplestartsco.com
2. Information We Collect
- Account details such as name, email address, and login credentials.
- Profile information you provide in onboarding and settings.
- Health and wellness information you choose to enter, such as goals, nutrition logs, water logs, weight logs, and progress photos.
- Subscription and payment metadata, including plan type, status, and transaction history.
- Device and technical data such as app version, device identifiers, and error logs.
- Support, feedback, and communication records when you contact us.
3. How We Use Your Information
- To provide app features, personalize your plan, and maintain your account.
- To process subscriptions, billing events, and related customer support requests.
- To improve app quality, reliability, and performance monitoring.
- To send service notices, reminders, and product updates.
- To meet legal obligations and enforce our Terms and platform rules.
4. Legal Bases (where applicable)
- Your consent for optional data processing and notifications.
- Performance of a contract to deliver purchased services.
- Legitimate interests in security, fraud prevention, and service improvement.
- Compliance with applicable legal obligations.
5. Sharing of Information
We may share information with trusted service providers who support hosting, analytics, customer communication, payment processing, and app operations. Payment processing is handled by third-party processors; we do not store full card numbers on our servers. We may also share information when required by law, legal process, or to protect rights and safety.
6. Data Retention
We keep personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
7. Security
We use administrative, technical, and organizational safeguards intended to protect personal information. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
- You may access, correct, or update account information in the app where available.
- You may request deletion of your account and associated personal data, subject to legal obligations.
- You may opt out of non-essential communications in app settings or by contacting us.
- You may disable device permissions (such as notifications) in your device settings.
9. Children's Privacy
Our services are not intended for children under 13. If we learn we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
10. International Transfers
Your information may be processed in countries other than your own, where data protection laws may differ. We use appropriate safeguards where required by applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date.
12. Contact Us
For privacy questions or requests, contact: hello@simplestartsco.com